FAQ

Yes, we accept the following credit cards: VISA, JCB, AMERICAN EXPRESS, Master Card, Diners Club, Union Pay, Discover

Children up to the age of 6 sharing a bed with an adult may stay free of charge. Breakfast is free of charge.

Check-in is from 15:00 and Check-out is at 11:00.
*Please feel free to ask us if you require early check-in or late-out.

Of course we will keep your lugguges while you enjoy shopping and sight-seeing. Please enjoy Tokyo without your heavy goods with you. Of course this no charge.

Please contact us. If we can arrange that. It will cost 1000yen par 1 hour.

There is a partner parking lot (¥ 2,000 per night) at a 4-minute walk from the Hotel. Please inform the parking lot or Hotel staff when using.

Yes We have. Please contact us in advance.

Introducing with the Tablet prepared in the room. There is also a guide list available at the front desk, so please feel free to contact us.

Vending machines and ice machines are available on the 11th floor.

There is no curfew. However, from 24:00 to 5:00 will be Locked due to security. Please bring your room key to get back.

We offer a thing of the free size. Children’s size 120-130cm (3’11 to 4’3) is also available at the front desk.

The entire building is fully equipped with free Wi-Fi.

We offer rental equipment such as irons, although the number is limited. Please refer to the Tablet for guidance.

It depends on the room. Please check the room page. The mattresses are equipped with Simmons beds from all the rooms. Pillow also Simmons of permanent, offer a Kyoto Nishikawa of products, we will provide a comfortable sleep.

Our Hotel is non smoking building. There is a smoking corner on the 1F.

In addition to POLA Aroma Essetial Gold Series products popular with Ladies, shampoos, conditioners, body soaps, Cleansing, Face wash, skin Lotion, Milky lotion and basic cosmetics are available.

We have a limited number available. If you let us know your request in advance, it will be Set in your room before arrival. Cribs are for 0-year-old children who are not allowed to walk, and bed guards are for children 18 months or older.

Coin Laundry is available 24 hours a day and is available on the 11th floor. A 100 yen coin is required. Currency exchange will be done at the front desk.

It is installed in all rooms.

Free up to 2 days in advance and a cancellation fee from the previous day. A cancellation fee of 20% will be charged the day before, 80% until 18:00 on the day, and 100% after that. In addition, please be sure to check at the time of booking as some websites and plan may not be canceled.

We will respond flexibly depending on the room availability. Please feel free to contact us.

You can. The name of the reservation and the name of the reservation will be printed on the form and will be kept until check-in.

We will accept it at the front desk. (Yamato Transport)

* In order to prevent the spread of coronavirus, we may change our business hours. For details, please refer to the information posted in the “Notices” section on the top page.

We used to offer a buffet breakfast, but due to the spread of the new coronavirus, we have decided to suspend the buffet breakfast for the time being.

At present, we are offering a breakfast plate with a choice of three options.

From 6:30 to 10:00 (LO. 9:30).

You can purchase a meal ticket at the Hotel. Please contact the front desk.

Available. Please feel free to contact the staff.

In addition to cakes and bouquets, all the staff will assist you on your important day, such as decorating your room. Please feel free to contact the staff.

Available. Please feel free to contact the staff.